COVID-19 SERVICE UPDATE

A Message to Our Customers

In light of the COVID-19 virus and the continued disruption and anxiety it is causing, we would like to update and reassure our customers regarding our service.

Many of you have been asking questions regarding engineers entering your home, so we have tried to answer as many of these questions below.

Above all, it is most important to know we are following advice from the UK Government, Scottish Government, and the Health and Safety Executive surrounding Covid-19.

Customer Safety: What Are We Doing?

The health & safety of our team, partners and customers is our top priority. We are taking all reasonable precautions to ensure we can continue provide you with a warm home whilst keeping everyone safe.

Guidance has been issued to our team on precautions to be taken before, during, and after a visit to a customer’s property. Rest assured that our engineers are keeping equipment and hands sanitised and reducing contact to a minimum while they are at your property.

Daily Checks

Even before our engineers start their working day, we have put in place a series of mandatory Covid-19 health and safety questions. Our technology allows our engineers to answer these questions in real time, so management are aware of these answers straight away.

Question Type Answer Mandatory
Have you disinfected your tools before starting work? Yes/No Yes
Are you wearing your face mask? Yes/No Yes
Are you wearing your disposable gloves and shoe covers? Yes/No Yes
Please confirm you are taking disinfectant and blue roll into the property, and you will disinfect all working areas and contact points? Yes/No Yes
Please confirm you will work a minimum of 2m apart from other people? Yes/No Yes
Pre-Entrance Statement Statement Yes
Did you get access to the property? Yes/No Yes

 

Your engineer is thinking Covid-19 before they enter your property

 

Vehicle type Defect name
Celsius Vehicle & Health & Safety Checks A1. Have you come into contact with anyone with COVID-19?
Celsius Vehicle & Health & Safety Checks A2. Do you have any of the symptoms like shortness of breath, persistent cough or high fever?
Celsius Vehicle & Health & Safety Checks A3. You MUST have disinfectant, blue roll, face mask, disposible gloves and shoe covers in the van cabin (wipes, spray)
Celsius Vehicle & Health & Safety Checks A4. You MUST disinfect your hand tools and tool bag, including all other equipment you will be using today
Celsius Vehicle & Health & Safety Checks A5. You MUST disinfect your van cabin including all contact points (handles, steering wheel, gear stick, etc)

Frequently Asked Questions

WHAT WORKS ARE YOU CARRYING OUT?

I HAVE AN ENGINEER’S APPOINTMENT BOOKED; WILL IT STILL GO AHEAD?

I HAVE AN APPOINTMENT BOOKED; CAN I RE-ARRANGE THIS TO A LATER DATE?

I HAVE SUSPECTED COVID-19 SYMPTOMS, WHAT HAPPENS TO MY APPOINTMENT?

HOW CAN I BEST PREPARE FOR MY ENGINEER APPOINTMENT?

ARE YOU HELPING VULNERABLE CUSTOMERS DURING COVID-19 PANDEMIC?

HOW ARE YOU ENSURING YOUR ENGINEERS ARE SAFE AND LIMITING THE SPREAD OF THE VIRUS?

WHAT IF MY BOILER NEEDS PARTS, CAN YOU STILL GET PARTS FOR MY BOILER?

I AM A LANDLORD; DO I STILL NEED TO CARRY OUT GAS SAFETY CHECKS DURING COVID-19?

HOW DO I PAY?

IS YOUR OFFICE OPEN?

CAN I CALL AND SPEAK TO SOMEONE?

KEEP SAFE AND IF YOU NEED US, PLEASE REACH OUT


 If you have any questions or need to get in touch, call our Customer Support on 0131 258 0848 or reach out to us by emailing info@celsiusplumbers.com


Above all else, stay well and look after each other.


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