As of the 26th April 2021 we will be able to carry out ‘non essential’ works in our customers homes. Between now and the 26th April 2021, we will continue to carry out ‘essential’ works only in our customers homes.
Any of customers who are currently waiting for an appointment date, we will be in contact in due course to get your appointment booked in from the 26th April onwards.
We thank all our customers for their patience during this period.
As noted, until the 26th of April 2021 our team will only be attending “Essential Works”. But what is essential?
‘Non Essential Works’ will be postponed until further notice.
For any customers that have works booked in with us that are classified as ‘Non Essential’ our office team will be in touch to reschedule these works in due course.
We ask all customer who are in self isolation or showing symptoms of Covid-19 to make our team aware prior to our engineer visiting.
Please contact us on – info@celsiusplumbers.com for any further queries.
Please watch the following video on how we are keeping our team and our customers safe.
In light of the COVID-19 virus and the continued disruption and anxiety it is causing, we would like to update and reassure our customers regarding our service.
Many of you have been asking questions regarding engineers entering your home, so we have tried to answer as many of these questions below.
Above all, it is most important to know we are following advice from the UK Government, Scottish Government, and the Health and Safety Executive surrounding Covid-19.
The health & safety of our team, partners and customers is our top priority. We are taking all reasonable precautions to ensure we can continue provide you with a warm home whilst keeping everyone safe.
Guidance has been issued to our team on precautions to be taken before, during, and after a visit to a customer’s property. Rest assured that our engineers are keeping equipment and hands sanitised and reducing contact to a minimum while they are at your property.
Even before our engineers start their working day, we have put in place a series of mandatory Covid-19 health and safety questions. Our technology allows our engineers to answer these questions in real time, so management are aware of these answers straight away.
| Question | Type | Answer Mandatory |
|---|---|---|
| Have you disinfected your tools before starting work? | Yes/No | Yes |
| Are you wearing your face mask? | Yes/No | Yes |
| Are you wearing your disposable gloves and shoe covers? | Yes/No | Yes |
| Please confirm you are taking disinfectant and blue roll into the property, and you will disinfect all working areas and contact points? | Yes/No | Yes |
| Please confirm you will work a minimum of 2m apart from other people? | Yes/No | Yes |
| Pre-Entrance Statement | Statement | Yes |
| Did you get access to the property? | Yes/No | Yes |
| Vehicle type | Defect name |
|---|---|
| Celsius Vehicle & Health & Safety Checks | A1. Have you come into contact with anyone with COVID-19? |
| Celsius Vehicle & Health & Safety Checks | A2. Do you have any of the symptoms like shortness of breath, persistent cough or high fever? |
| Celsius Vehicle & Health & Safety Checks | A3. You MUST have disinfectant, blue roll, face mask, disposible gloves and shoe covers in the van cabin (wipes, spray) |
| Celsius Vehicle & Health & Safety Checks | A4. You MUST disinfect your hand tools and tool bag, including all other equipment you will be using today |
| Celsius Vehicle & Health & Safety Checks | A5. You MUST disinfect your van cabin including all contact points (handles, steering wheel, gear stick, etc) |
Yes of course, please email us at info@celsiusplumbers.com or call us on 0131 258 0848 to re-arrange.
We have implemented mandatory start of day Covid-19 risk assessments that all our engineers need to completed before even starting their vans first thing in the morning. We have also developed a Covid-19 risk assessment before each job. Our team are contacting customers before visits to make sure they haven’t been diagnosed with Covid-19, or advised to self-isolate.
The following guidelines have also been implemented with immediate effect.
Keeping a minimum of 2m apart from people in the property
Wearing protective shoe covers
Wearing disposable gloves
Washing hands frequently.
Wiping down all surfaces with disinfectant.
If any of our team show any signs of COVID-19 symptoms they will be asked to self-isolate.
We monitor government guidelines to assess levels of risk and will continue to do so as we attempt to prioritise the health and safety of our customers and engineers above all else. We will take appropriate action as and when it is suitable to do so.
For all the latest official information on Coronavirus (COVID-19), please visit the gov.uk and https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19
Watch our company director Michael explain what this means for landlords and tenants –
In short, yes. The only reason a gas check would not be completed would be if tenants are refusing access to the property due to Covid-19. In this instance you would have to keep records of attempts you have made to reasonably gain access to the property. If a serious incident was to occur, and your gas appliance or flue system did not have a valid gas safety certificate, you may be asked to provide evidence of your attempts. Landlords are responsible for their properties and have a duty of care to their tenants. This means that Registered Gas Engineers are not responsible for Landlords Gas Safety Checks being in place or up to date.
Click the link and go to section 3.9 for more information
Gas Safe Register Covid-19 updates can be found here – https://www.gassaferegister.co.uk/help-and-advice/covid-19-advice-and-guidance/
You will be asked during the Covid-19 pandemic to pay for your appointment prior to our engineer’s visit. The support we have received from our customers has been overwhelmingly positive, as we try to continue to offer our service to as many people who need our help. Payment will be taken by credit or debit card over the phone and a copy of the receipt will be emailed to the primary email address on the account.
If you have any questions or need to get in touch, call our Customer Support on 0131 258 0848 or drop us a message on Facebook.
Above all else, stay well and look after each other.
KEEP SAFE AND IF YOU NEED US, PLEASE REACH OUT
If you have any questions or need to get in touch, call our Customer Support on 0131 258 0848 or reach out to us by emailing info@celsiusplumbers.com
Above all else, stay well and look after each other.
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Celsius Plumbing and Heating (Edinburgh) Ltd is registered in Scotland No SC412287. Celsius Plumbing and Heating act as a credit broker, not a lender and offers credit through a panel of lenders. Celsius Plumbing and Heating (Edinburgh) Ltd is authorised and regulated by the Financial Conduct Authority FRN 937137. Credit subject to age and status.
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