COVID-19 SERVICE UPDATE

We are classifying the following as ’essential works’

• Gas leak


• Gas Safety Checks


• No cold, clean drinking water


• An uncontrollable water leak


• Any water leak that is affecting the electrics


• No heating – where there is no other heat source or vulnerable persons are present


• No hot water – where there is no other heat source or vulnerable persons are present


• Carbon monoxide alarm sounding


• Leaking drainage


• Blocked drainage

If the works are not essential, your appointment will be postponed until further notice.

For any customers that have works booked in with us that are ‘non-essential’ our office team will be in touch in due course. Don’t worry though, we have got this.

If the works are essential, we will do our very best to offer the same level of customer service to you as usual. There are challenging days ahead, we want to be honest about this. We might be short-staffed at times if some engineers need to self-isolate. If this situation arises, we will prioritise emergency cases, it’s the Celsius way.

Yes of course, please email us at info@celsiusplumbers.com or call us on 0131 258 0848 to re-arrange.

If you or anyone living in your property are under any restrictions due to COVID-19, please ensure you let us know prior to our engineers visit. We may need to change your appointment until your isolation period has ended.

All we ask is if you or anyone in your home start feeling unwell you must let us know. When our engineer is in your home, please keep at least 2 meters apart. If possible, please do not enter the same room the engineer is working in.

We asked our engineers what they feel customers could do to help them –

• To leave internal door leading to gas appliances ajar


• All door handles and touch points to be cleaned


• The property should be well ventilated with windows opened


• A nominated bathroom or WC should be cleaned to allow the operative to wash their hands


• All occupiers will be required to house themselves in a separate room to the contractor undertaking work


• Individuals in the household must not approach the operative whilst in the property.

These times are unprecedented in most of our lifetimes and we will have to make difficult decisions in the days and weeks to come. We will continue to prioritise the most vulnerable in our community, so please be aware as things progress, our engineers may not be able to keep to their appointment slots.

We have implemented mandatory start of day Covid-19 risk assessments that all our engineers need to completed before even starting their vans first thing in the morning. We have also developed a Covid-19 risk assessment before each job. Our team are contacting customers before visits to make sure they haven’t been diagnosed with Covid-19, or advised to self-isolate.

The following guidelines have also been implemented with immediate effect.

Keeping a minimum of 2m apart from people in the property

Wearing protective shoe covers

Wearing disposable gloves

Washing hands frequently.

Wiping down all surfaces with disinfectant.

If any of our team show any signs of COVID-19 symptoms they will be asked to self-isolate.

We monitor government guidelines to assess levels of risk and will continue to do so as we attempt to prioritise the health and safety of our customers and engineers above all else. We will take appropriate action as and when it is suitable to do so.

For all the latest official information on Coronavirus (COVID-19), please visit the gov.uk and https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

This depends if parts are still available and not obsolete. If parts are still available, our suppliers have assured us that their stock levels are high, however we will need to again monitor our suppliers stock levels daily / weekly, as this may impact our ability to fulfil our customer requirements during Covid-19.

Watch our company director Michael explain what this means for landlords and tenants – 

In short, yes. The only reason a gas check would not be completed would be if tenants are refusing access to the property due to Covid-19. In this instance you would have to keep records of attempts you have made to reasonably gain access to the property. If a serious incident was to occur, and your gas appliance or flue system did not have a valid gas safety certificate, you may be asked to provide evidence of your attempts. Landlords are responsible for their properties and have a duty of care to their tenants. This means that Registered Gas Engineers are not responsible for Landlords Gas Safety Checks being in place or up to date.

Click the link and go to section 3.9 for more information

Gas Safe Register Covid-19 updates can be found here – https://www.gassaferegister.co.uk/help-and-advice/covid-19-advice-and-guidance/

You will be asked during the Covid-19 pandemic to pay for your appointment prior to our engineer’s visit. The support we have received from our customers has been overwhelmingly positive, as we try to continue to offer our service to as many people who need our help. Payment will be taken by credit or debit card over the phone and a copy of the receipt will be emailed to the primary email address on the account.

If you have any questions or need to get in touch, call our Customer Support on 0131 258 0848 or drop us a message on Facebook.

Above all else, stay well and look after each other.

We took the decision on the 16^th March to close our office until further notice. Our office team will be working remotely from home. Our technology allows us to follow the latest government recommendation in the hope to limit the spread of the infection.

Our telephone lines remain open for now and our normal business hours apply.

You can reach us on the normal landline number 0131 258 0848