OUR PURPOSE

Here at Celsius, it’s our purpose to change the perceptions of how customers expect a plumbing and heating company to operate.

We want to make it easy for our customers to do business with us through our technology - with customer service at the heart of everything we do.

A TYPICAL CELSIUS HERO…

Our Edinburgh plumbers and heating engineers are all heroes in our eyes. They come to us from all kinds of backgrounds; maybe they’ve been self-employed, worked for large renewables companies, or even come straight to us as an apprentice.

They work for us because they love our values, and the different challenges and opportunities that working with Celsius brings. They’re team players, and they strive to provide the best experience for our customers with everything they do. Want to know more about what it’s like to work for Celsius?

WORK FOR CELSIUS
OUR STORY

Celsius Plumbing and Heating really started out from humble beginnings, back in the winter of 2007… as one man, a van, and an apprentice.

Our founder, Michael Cairns, wanted to get off to the best possible start with a simple ethos which remains true to this day: “To provide excellent customer service at all times”.

Reliability is what we’re all about.

We’re a team of directly employed staff who have built up an excellent reputation of delivering first class customer service. We believe strongly in training apprentices, and have fully-trained nine of them since 2007 - all of whom have achieved their full industry qualifications.

We have a strong private customer base, and really excel in the property management sector, working with some of Scotland’s best property management companies offering plumbing and heating services throughout the year.

We pride ourselves on the quality of our workmanship, and are fully committed to providing a fast, efficient service for all of our clients. Our engineers are Gas Safe registered tradesmen, and we’re now also officially an Edinburgh Trusted Trader. All work undertaken by us carries a one-year guarantee, so you can have complete peace of mind.

Our business started from a small clientele who decided to try us out, with many of our customers having been with us since the start. It’s not surprising, because 85% of new business comes from word-of-mouth recommendations.

Since then, the business has taken off considerably, and we still put our customers first; with our aftercare and customer service now second to none. We developed our own in-house technology in everything we do, which make things even easier for our customers.

What’s next? We’re excited for what the future holds - we’d love it if you joined us for the ride.

OUR VALUES

WILLING TO SWEEP FLOORS

We’re willing to do whatever it takes to get the job done, and leave your home as spotless as we found it. No job is beneath any employee; we’ll all chip in to ensure our success.

CUSTOMER SERVICE

Celsius is built on a strong foundation of customer service. We care about our customers, and want to do our utmost to deliver an excellent service to them.

RELIABILITY

We know that you’re depending on us to turn up on time, and when we say we will. We work in an industry where trust is vital, and we won’t let you down.

TEAMWORK

We are one team, where each team member is as important, and as valued, as the next. We want to foster a culture of friendliness, honesty and openness.

COMMUNICATION

Clear communication is one of the pillars of a successful team. Our friendly team will always communicate seamlessly with you, and with each other.

FUN

We’re all about promoting a fun environment, where people get along and enjoy each others’ company. A happy workplace is often a productive workplace.

OWNERSHIP

We want every member of our team to own their work, and be rewarded - and recognised - for doing a good job.

CONSISTENCY

We are consistent in our actions, so our customers and our teammates can feel comfortable in dealing with us at all times.

GROWTH

We all want Celsius to grow and be the best that the company can be, which means sharing ideas, and making sure that nobody goes unheard.

COMMITMENT

We’ll always be committed to Celsius, our team, and our customers. We want our staff to know that their work matters, and is important to you, our customer.

OUR VISION

To be recognised as Edinburgh’s leading reactive and planned plumbing and heating company. We aim to increase our market share in the plumbing and heating sector across the central belt and continue to be a company that invests in our people.

NEED A PLUMBER?

You’ve come to the right place. Use our easy online booking tool below to book an appointment with us today - or, you can give us a call on 0131 258 0848.

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JOIN OUR TEAM

If you’d like to progress your career with a team of people who are aligned by our company values and hold customer service at the heart of everything they do, why not meet the team and find out for yourself what it means to be part of a forward-thinking company.

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