OUR PURPOSE

Here at Celsius, it’s our purpose to change the perceptions of how customers expect a plumbing and heating company to operate.

We want to make it easy for our customers to do business with us through our technology - with customer service at the heart of everything we do.

A TYPICAL CELSIUS HERO…

Our Edinburgh plumbers and heating engineers are all heroes in our eyes. They come to us from all kinds of backgrounds; maybe they’ve been self-employed, worked for large renewables companies, or even come straight to us as an apprentice.

They work for us because they love our values, and the different challenges and opportunities that working with Celsius brings. They’re team players, and they strive to provide the best experience for our customers with everything they do. Want to know more about what it’s like to work for Celsius?

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OUR STORY

Celsius Plumbing and Heating really started out from humble beginnings, back in the winter of 2007… as one man, a van, and an apprentice.

Our founder, Michael Cairns, wanted to get off to the best possible start with a simple ethos which remains true to this day: “To provide excellent customer service at all times”.

Reliability is what we’re all about.

We are all things Plumbing, Boilers and Central Heating.

As part of our commitment to our customers, we operate 7 days a week, with the primary aim to provide you the best customer experience.

All of us here at Celsius Plumbing and Heating believe strongly in delivering a first class customer experience. Our team are aligned by our company values in which Communication, Ownership and Reliability are at the forefront of everything we do.

We run our own Uber styled “track our engineer” function which allows customers to track our engineers right to their front doors. No more sitting at home wondering when the engineer is going to show.

GO OUT, DO YOUR SHOPPING, TAKE THE KIDS TO THE PARK, WITH CELSIUS, WE LET YOU KNOW WHEN WE WILL BE ATTENDING, SO YOU CAN GET ON WITH THE MORE IMPORTANT THINGS IN LIFE!

We offer full Installation, Service and Repair on all brands of central heating boilers. We also specialise in a full landlord safety certification service, ensuring our landlord customers remain legally above board when it comes to their health and safety obligations. https://celsiusplumbers.com/new-boilers/

So, from booking your boiler service, right through to tracking our engineer to your doorstep, you can be ensured of a customer journey that is second to none.

OUR VALUES

WILLING TO SWEEP FLOORS

We’re willing to do whatever it takes to get the job done, and leave your home as spotless as we found it. No job is beneath any employee; we’ll all chip in to ensure our success.

CUSTOMER SERVICE

Celsius is built on a strong foundation of customer service. We care about our customers, and want to do our utmost to deliver an excellent service to them.

RELIABILITY

We know that you’re depending on us to turn up on time, and when we say we will. We work in an industry where trust is vital, and we won’t let you down.

TEAMWORK

We are one team, where each team member is as important, and as valued, as the next. We want to foster a culture of friendliness, honesty and openness.

COMMUNICATION

Clear communication is one of the pillars of a successful team. Our friendly team will always communicate seamlessly with you, and with each other.

FUN

We’re all about promoting a fun environment, where people get along and enjoy each others’ company. A happy workplace is often a productive workplace.

OWNERSHIP

We want every member of our team to own their work, and be rewarded - and recognised - for doing a good job.

CONSISTENCY

We are consistent in our actions, so our customers and our teammates can feel comfortable in dealing with us at all times.

GROWTH

We all want Celsius to grow and be the best that the company can be, which means sharing ideas, and making sure that nobody goes unheard.

COMMITMENT

We’ll always be committed to Celsius, our team, and our customers. We want our staff to know that their work matters, and is important to you, our customer.

OUR VISION

To be recognised as Edinburgh’s leading reactive and planned plumbing and heating company. We aim to increase our market share in the plumbing and heating sector across the central belt and continue to be a company that invests in our people.

NEED A PLUMBER?

You’ve come to the right place. Use our easy online booking tool below to book an appointment with us today - or, you can give us a call on 0131 258 0848.

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JOIN OUR TEAM

If you’d like to progress your career with a team of people who are aligned by our company values and hold customer service at the heart of everything they do, why not meet the team and find out for yourself what it means to be part of a forward-thinking company.

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