The best thing to do is just give us a call in the first instance. Tell us about your issue, and we’ll let you know when we’re available. Normally when we get a call before 1pm, we can get out the same day, although we do prioritise vulnerable households who have no heating or hot water.
Yes, we do – although this is subject to availability. Please note, out-of-hours emergency calls are charged at £147 inc. VAT, and covers the first hour of our engineers’ professional time on-site. Up to each additional half hour is charged at £73.50 inc. VAT.
As a typical rule of thumb, we offer free quotes for installation works, but not for repairs. For repair works, our professional engineers’ time on site would be charged depending on the rate at the time our engineer is asked to attend (i.e. out of hours etc.).
Saying that, we’re happy for you to send us images of the works for our Senior Engineer to look over – but bear in mind, we may still need to come and look at the job during a home visit.
Although we understand everyone’s work commitments are different, we try to make it as easy as possible for you to avoid taking time off work by offering either morning or afternoon appointments.
Alternatively, we do offer some appointments for Saturdays, although works carried out on a Saturday will be charged at a slightly higher rate, and this will be reflected in your invoice.
Our GPS tracking service means that you’ll know when your engineer is on the way, and you’ll be able to track them straight to your door, so you won’t have to wait around all day.
Ah, the good news is that we’d already thought of that. In your confirmation email, you’ll be shown who will be coming to your home, and even how they like their cuppa. Alternatively, you can always just ask!
We usually take payment on-site – either cash, or our engineer can call the office to allow you to pay over the phone using a credit or debit charge. However, you can also pay your invoice online using the ‘PAY NOW’ button on your digital invoice.
Yes. Just use our intuitive online booking tool which will help us get all the information we need – or alternatively, give us a call and one of our team will listen to your problem and give you the next available appointment. In many cases, we should be able to offer same day appointments.
We’ve made our payment options as easy and straightforward as possible. Payment can either be taken on-site in cash or over the phone using a credit or debit charge – or by using the online ‘PAY NOW’ button on your digital invoice, allowing you to pay via debit or credit card.
Unfortunately, we don’t accept cheques.
We’re afraid not; boilers not supplied by us cramp our style. We want to offer the best service to our customers, and in the past when issues have arisen with boilers not supplied by us, we were not able to offer the fantastic service you would expect.
This is something that’s changing all the time, so the best place we’d recommend to look is the Energy Saving Trust. Often, you’ll find available grants changing in time for the financial year, but it’s wise to keep checking to see what comes up.
We’d also recommend checking out MoneySavingExpert.com, as this is one of the most trustworthy sources helping homeowners save money across the UK. The website has sections that cover insulation and boiler grants, along with general central heating advice.
When you book your appointment, you’ll be able to see which of our experienced engineers or plumbers should be coming to your home (although this may be subject to change).
All of our vans are clearly marked with the Celsius logo, and all of our engineers carry their Celsius ID card on them, which you can ask to see before they enter your home.
Yes, we’re Ideal and Veissmann accredited installers, but we’re also experienced in servicing and repairing other brands. On top of that, we’re Edinburgh Trusted Traders, and Scottish Government-approved.
Yes, we install Worcester Bosch boilers – along with Ideal, Veissmann, Baxi, and other well-known brands.
Unfortunately not. Creating beautiful bathrooms is a speciality, so we leave this to the specialists.
Our preferred partner for bathrooms is Wiser Plumbing and Heating. Steven who owns wiser was an apprentice with Celsius and worked with us for over 10 years. Wiser make their customers smile by creating beautiful bathrooms and offer excellent levels of customer service.
We do. Although it’s not something we specialise in, we have installed and maintained many over the years.
Don’t panic! The best way to fix a frozen condensate pipe fast is to pour a couple of jugs of warm water over the exterior of your condensate pipe – if the pipe is outside and safe to access. Increasing the temperature in this way usually helped to melt the ice and unblock the pipe.
Check out this video we posted on Facebook. If you’re still having trouble, just give us a call and we’ll be happy to help.
It’s actually quite common for water to look cloudy or milky; this is not caused by anything harmful, but is due to the fact it contains tiny bubbles of air. These air bubbles are always present in water, but it can be more obvious if it has just travelled through the mains.
It can also mean there’s a burst mains pipe, or a faulty plumbing fitting has been used. You may even notice banging or knocking noises that sound like they’re coming from the internal plumbing whilst running your taps, making this more likely.
You can check if the cloudy appearance is a problem by filling a glass of water and leaving it to stand for a minute or two. You can expect to see the water becoming clearer from the bottom to the top.
A potential fix for cloudy water is to try running the cold water tap at the first point of entry (closest to the internal stop tap) on a slow, steady flow. Whilst the tap is running, turn the internal stop tap on/off around 4-6 times in order to release air from the pipes (source: WaterSafe).
Cloudy or milky water should be safe to drink, but if you’re still concerned or would like more advice, contact your local water supplier.
You’re very welcome to pop in for a cuppa at any time during our opening hours of 8am to 5pm to discuss what you’re needing help with.
Are you 21 years of age or older?
Have you resided in the UK for the last 3 years?
Based on your current income are the monthly repayments you have selected affordable over the term of the loan?
To your knowledge do you have a good credit profile, that does not include any of the following instances over the last 5 years:
County Court Judgement,
Individual Voluntary Arrangement,
Adverse credit, or debt management plan?
If you are unsure, please check your credit profile before applying for finance.
Please only proceed with your application if you can answer ‘YES’ to all four questions.
Customer credit applications take under 2 minutes, with credit decisions in under 10 seconds.
Customers will receive a lender decision within 10 seconds.
We offer 9.9% interest from 24 months up to 10 years.
A standard credit check is required.
Deposits are optional so you can choose to pay either no deposit or up to 50% of the loan value.
Payments vary depending on installation date, but your first payment will typically be taken 30 days after installation.
You may settle the loan at any time, partial overpayments are permitted and carry no penalty.
IBC: customers can settle the loan in full at any time, they will be charged 1 month plus 28 days interest on the outstanding amount.