Improved Virtual Service – Same Day Boiler Quotes

Author: John Taylor

29th October 2024

2 mins read

UPDATED 29th Oct 2024

From April 2020, the Celsius team ran a FREE Virtual Help service to support the local community during those difficult days where we just didn’t know how long the Covid lockdowns were going to last. The service worked by booking a virtual help slot on our website. Then one of our plumbing heroes called you back via Facetime, WhatsApp, Zoom or a simple phone call to see if we could help for free without sending a plumber out.

At the time our Managing Director Michael Cairns said:
“The team at Celsius have been working really hard behind the scenes. Our Virtual Help offering is another step in demonstrating our commitment to serving our customers whilst minimising risk to the health and safety of our team, customers and the local community.”

Out with the old and in with the new! We can’t believe how popular this free service was during the initial Covid period. We helped well over 200 Edinburgh families without needing to send a single engineer out. Like most people, we have been back on our normal business footing for a good while now, so we have now ‘sunsetted’ this service.

Introducing our NEW service for ‘Same Day New Boiler Quotes’

We have recently launched a Same Day service where you can book a Fast Track boiler quote through WhatsApp (we can do it through facetime and other channels too). Request a video call with one of our engineers, take us for a wee video tour of your home, show us your current boiler and it’s location and we will gather all the information needed to be able to give you a same day quotation for a replacement boiler. We’ve been trialling the service and it is very popular for those that have a young family or a vulnerable person in the home and don’t want to sit in the cold waiting a few days for a visit.